Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reply to your order confirmation email or email spares@processplant.com.

Faulty product
If there is a fault/defect with a product you have received, reply to your order confirmation email or email spares@processplant.com with a description of the fault/defect. Our support team will be in touch with further instructions.

Change of mind (ordered the wrong product)

Spare parts change of mind
If you have ordered the wrong part, we would be happy to exchange it for you within 14 days providing the part is in its original condition and has not been used. Reply to your order confirmation email to begin this or email spares@processplant.com. There is a 15% fee (or a minimum $7.50 for small orders) that might be collected for returns, refunds or cancellations to cover the direct costs of administration and logistics. This is assessed case by case. Shipping costs are not refundable in either direction.

Machines (including carton tapers) change of mind
We are not able to offer a exchange or refund on purchases of machinery in the event you change your mind.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at spares@processplant.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.